Returns & Refunds

Order Cancellation & Updates

After your order has been placed, orders generally process within 0-4 days. An order confirmation email will be sent immediately after an order has been placed.

Within 0-4 days, customers will receive shipping confirmation on their order.

After the order has been shipped, it cannot be cancelled.

If your order has been paid and you would like to change it you must contact us before you receive your shipping confirmations.

Returns & Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know, and we will provide a return shipping label for the damaged product. Once received, we will ship a replacement order or issue a refund - whichever is preferred.

Smooth 'n Groom will cover return shipping costs

Just want to return an undamaged product?

If you are unsatisfied with your order, ship it back to us! We offer a 30-day money back guarantee, with the return of the product!

The return shipping cost to Smooth 'n Groom is the responsibility of the buyer.

We do not issue the refund if:

Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
A package becomes lost or stolen