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Returns and Refunds

 

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – we offer a 30-day money back guarantee! 

*Customers are responsible for paying return shipping costs*

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit a refund requests within 30 days after the guaranteed period for delivery ( 30 days) has expired. You can do it by sending a message on Contact Us page.

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Our Products are Patented

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We Offer Free Shipping or $3.99 Express Tracked Shipping

Veterinarian Approved

Our Products are Veterinarian Tested and Approved!

30-Day Guarentee

30-Day Money Back Guarantee